The Samsung Galaxy Note 2 is an impressive device, but today we’re interested in exposing faults and finding fixes you can use.
Who knew that a hybrid device combining elements of a smartphone and a tablet would prove to be popular with consumers? The original Galaxy Note took the market by surprise and Samsung’s follow up device, the Galaxy Note 2 has raised the stakes by improving on its predecessor in every way. Early signs suggest it will be a hit, but there are always flaws lurking in new mobile tech.
Here we examine the most notable Galaxy Note 2 problems that owners are complaining about and we try to find solutions or handy workarounds.
Cracked or broken screenProblem: There are quite a few user reports of the screen being scratched or cracked after accidental drops. The Galaxy Note 2 has a truly mammoth 5.5-inch display, protected by Corning Gorilla Glass 2, which is generally tough stuff. The device has performed well in most of the drop tests we’ve seen, but they aren’t hugely scientific. The size could make the display more prone to cracking on impact, or it could be the fact that the Note 2 is a little more difficult to handle than a smaller device.
If you’re worried, then it’s probably a good idea to have phone insurance or invest Solution: If your screen does get cracked or broken, you should be careful about where you order a replacement. The safest option is to go through Samsung and send your Note 2 away for repair, but it is likely to be expensive. Alternatively you could go to a local repair shop, or order replacement glass and try to do it yourself. If you are going to order replacement parts then make sure the source is reputable.
Won’t connect, very slow, or disconnecting from Wi-FiProblem: Some users have reported issues trying to connect to Wi-Fi, extremely slow speeds when they do connect, and random disconnecting. Sometimes it appears as though the Wi-Fi is on, but there is no Internet access on the Note 2. This can be down to individual routers and settings, or it can be caused by settings on your Note 2. There are probably various issues here, but the same troubleshooting steps apply.
Solutions: A simple restart of the Wi-Fi works for some people. You can turn Wi-Fi on your Note 2 off and on again. You can also try rebooting the device and your router.
You might want to take a look in Settings > Wi-Fi hit the Menu button again and choose Advanced and then make sure Keep Wi-Fi on during sleep is set to Always. You can also see if the Wi-Fi Timer is on and check your IP address in here.
If you’re on AT&T then check the Smart Wi-Fi app because it can override your device’s settings.
Some people have reported success after a Factory reset, but it does mean reinstalling apps and setting up your device the way you want again.
Can’t turn Wi-Fi offProblem: Have you been turning Wi-Fi off only for it to turn itself back on again? This is a common issue for Sprint customers and it’s because of the Connections Optimizer.
Solution: You can find the Connections Optimizer by hitting Menu > Settings > More Settings > Mobile Networks and then disable it. You might find that the Connections Optimizer continues to turn itself back on again after you reboot the device.
Workaround: You can tell your Note 2 to forget Wi-Fi networks. If you go to Settings > Wi-Fi you can see available networks and forget them, but you won’t be able to use Wi-Fi until you add one again so it’s far from an ideal fix.
Phone won’t chargeProblem: You’re plugging your Note 2 in via the AC adapter or a USB PC port and you find that it isn’t charging.
Solution: Make sure the Micro USB port on your device is clean. You could try some compressed air to make sure there’s no dust in there blocking the connection. You could also reboot the device and try again. Some users are reporting that it works perfectly after a reboot, although that’s obviously not a good long term solution. If it’s not blocked and the problem keeps reoccurring after a reboot then contact Samsung.
Device takes too long to chargeProblem: Instead of charging in two or three hours as it should, some people have found that the Note 2 is taking much longer to charge.
Solution: Make sure you are using the correct 2A rated charger. The Samsung one that ships with the device is the most efficient in terms of speed. Try another 2A charger just in case the supplied charger is the culprit. If there’s no improvement you may have a faulty battery and it’s probably best to contact Samsung.
Sound while chargingProblem: A lot of people have complained about a buzzing or hissing sound while the Note 2 is charging. Apparently this is due to the charger and it’s normal. It is possibly more noticeable with the Note 2 because it is sucking down a lot of juice.
Solution: You could charge it via a USB PC port, but unless your PC is super quiet that won’t help and it will take much longer to charge. You could also try a different charger. A lower-rated charger will charge the device more slowly, but it should also make less noise.
Workaround: Charge it in a different room so the noise doesn’t bother you. It’s not ideal, but if typically charge at night and it’s keeping you awake then it might be the best idea.